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Terms & Conditions

Making changes to your courses

You may make changes to the date of your TEFL course for the following fees:

For face to face Weekend Courses you must notify us at least seventy two hours before the course start date. This will not incur any charge. If you notify us within less than the seventy two hours will ask you to pay a re-booking charge of £60. Non-attendance with no warning is non-refundable and non-transferrable to another course.

Prices

TEFL UK reserves the right to change any of the prices, service or other particulars contained on the website at any time.

Payments

All payments for our online courses must be made in full either by Paypal, Debit/Credit Card, Bank Deposit or by Bank Transfer. Once we receive payment you will be sent an email with confirmation details of the payment and instructions on how to activate your course.

Completing the Course, Validity and Certificate

The course is graded by continuous assessment. A qualified TEFL tutor will mark your answers and is available if you require any further help. Your final certificate is either a pass or a fail.

You will have 12 months to complete the course and 90 days to activate your course. On successful completion of the course you can print off your certificate or may request for us to post it to you.

Failing the Course

You have a total of 3 attempts for each module test. If you fail any of module tests after the 3rd attempt you fail the course.  (In very  rare circumstances you might be permitted to re-take the test one more time but you must contact info@tefluk.com and this will be subject to an administration fee).

Your Trainer

You can contact your trainer at any time by email. For general questions your trainer will reply within 48 hours (Monday to Friday).

Non-native Speakers

All non-native speakers should have a complete command of the English Language in order to enrol on our course. If you are unsure of your English Language level please contact us for a test. If during your course, your trainer feels that your level is not adequate for you to teach English we will instruct you on your areas of weakness. You would not then be permitted to continue with the course. You may then of course return to us once your level of English has improved but would need to purchase and start the course again from the beginning.

Course Response Times

A trainer will respond within 5 working days to any of your academic queries or assignments. We can’t be held responsible if we fail to contact you within 5 days due to an incorrect or cancelled email address or a change of telephone number.

Cancellation & Refund Policy

If for any reason you do not wish to continue with the course and you notify us within 7 days from the date of purchase you will be entitled to a full refund. You will receive the refund within 14 days.


Complaints

Data Protection Act 1988

In order to register and receive or use the services on our website, you will be required to submit some personal information, such as your name, your postcode and email address.

We have a legal duty to ensure that we keep your personal data safe and secure, in accordance with the Data Protection Act 1998. We will not share your personal information with anybody else without your knowledge, unless we are required by law to do so.

For more information please see our Privacy Policy.


Voucher Deals

Cancellation & Refund Policy

Courses are not refunded by TEFL UK if they were purchased through a voucher deal company such as Livingsocial or Groupon for example. For a refund please contact your voucher deal company. If your voucher has expired you still have 28 days to redeem from the date of expiry. For all voucher deal purchases you will receive the same course as if you purchased at full price.