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Customer Service Apprentice for Training and Development

Jobs and Vacancies in Newcastle

We are hiring a Customer Service Apprentice for an organization that offers a variety of public services, such as employment help, skill development, independent living, and prison education. They are also regarded as one of the Top 25 Employers in the Education and Training Sector.

This position is located within the Newcastle city region.


Package for Customer Service Apprentice

Newcastle City

  • Competitive salary

    £19k per annum
  • Paid leave

    25 days yearly leave
  • Life insurance

    Provision of life insurance
  • Support

    Employee Assistance Programme
  • Save As You Earn

    Sharesave scheme
  • Referral bonuses

    Refer a Friend reward scheme
  • Attractive central location

    Cycle to Work
  • Pension

    Provision of pension

Newcastle Education Jobs

Customer Service Apprentice

  • You will be expected to perform administrative, customer service, and reception tasks in this position
  • As part of the job, you will also need to assist other employees with the appropriate paperwork, data, and system updates to ensure that learners move through the learning process smoothly
  • Welcome and assist all visitors and students in a professional manner (as required)
  • Produce daily reports and take appropriate action to ensure that learner journey paperwork is processed promptly, that funding claims are backed by the required documentation, and that systems and data are accurate
  • Process and reconcile financial outlays, such as banking and student claims
  • Help students complete and submit their paperwork on time for learning

customer service jobs tefl course


  • English and Math GCSE or equivalent required
  • Proficiency with Microsoft Office products
  • A business administration qualification and administrative experience beneficial
  • Track record of prioritisation and organisation
  • Interpersonal, communication, and customer service skills 
  • The capacity to deal with difficult behaviour
  • Solid IT skills
  • Valid DBS

Customer Service Apprentice job in Newcastle

To apply for this role, fill out the below application form and an advisor will contact you with next steps.

Apply now

Simply fill out this form and we'll get straight back to you. If you have any questions you can always email us at [email protected]

Do you have a degree?

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